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Service Support Solution
The N(i)² Service Support Solution offers IT services
tools and processes to deliver quality customer services.
This N(i)² Solution is designed to help IT organizations
reduce time required to identify, track, route, prioritize
incidents and implement solutions, while it leverages
the N(i)² CMDB for invaluable information.
Powered by the N(i)² CMDB, the N(i)² Service
Support Solution offers the capacity to leverage a centralized
knowledge base that includes ready access to common solutions,
known errors, and workarounds.
The N(i)² Service Support Solution delivers tool
that enhance IT's analysis capabilities by efficiently
conveying critical, multi-layered, data in a seamlessly
integrated interface that includes spatial and schematic
views for locating resources and displaying dependencies.
Powered by this end-to-end visibility on IT infrastructures,
the N(i)² Service Support offers (7) seamlessly integrated
modules to meet customer needs.
- N(i)²CMDB:
provides a composite mapping of the physical and logical
IT infrastructures, applications and services.
- Inventory
Management: to maximize resource usage and
quickly locate them on floor plans.
- Service
Desk:
that offers a reference center customers can consult and
functionalities to submit, edit and check issues.
- Incident
Management: offers planning, design, and inventory
management capabilities for all IT infrastructures, providing
with optimal reliability and complete financial control.
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Change Management: for an orderly deployment
of requests for change, including request approvals and
change impact.
- Task
Management: for an orderly deployment of requests
and tasks, reducing errors risks .
- Service
Level Management: includes tools and workflows
allowing to efficiently respond to incidents and cut down
problem resolution time.
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Service
Support Solution